Use this article to bring the recordings you make in the Tails VIP mobile app into QuickSOAP (Digitail’s built-in scribe), turn them into SOAP notes and approve them into the patient's record. It's for veterinarians and veterinary technicians who record visits on their phone. Importing Tails VIP recordings saves you from dictating the same visit twice.
What is Tails VIP?
Tails VIP is Digitail's mobile app for recording visits on the go. The Tails VIP app captures better audio than recording in the browser, so you can record detailed patient information wherever you are. You import the Tails VIP recordings into QuickSOAP, and QuickSOAP turns them into SOAP notes that you review and approve. Importing Tails VIP recordings needs Tails AI Dictation, a paid add-on.
How to set up Tails VIP with Digitail
In Tails VIP:
Install the Tails VIP app on your mobile device.
Log in to Tails VIP with the same credentials you use for Digitail. Tails VIP recordings only show in Digitail for the same account.
In Digitail:
Make sure Tails AI Dictation is active for your clinic, through the add-on or a running 14-day Tails trial. QuickSOAP needs Tails AI Dictation to work.
Permissions: No role permission is needed to import, archive or unarchive Tails VIP recordings. You see the Tails VIP recordings of the clinic you work at.
If you don't see it: If QuickSOAP doesn't open or Import from Tails VIP isn't there, Tails AI Dictation isn't active for your clinic. Start the 14-day Tails trial from Try Tails Assistant in the patient side panel, or contact our Support team.
How to import Tails VIP recordings into QuickSOAP day-to-day
Import a Tails VIP recording into QuickSOAP
Record the visit in the Tails VIP app.
In Digitail, open QuickSOAP for the patient's record. You can also open QuickSOAP from the Tails actions on My Dashboard, from the Flowboard or from the Calendar.
Click Import from Tails VIP, next to Add/Browse Files. The Start QuickSOAP list opens, with a Saved SOAP Recordings tab and an Archived SOAP Recordings tab.
Find the Tails VIP recording you need and click its Import SOAP Recordings icon. The label shows when you hover over the icon, and the same button is inside the recording's detail window. The Tails VIP recording is copied into your QuickSOAP.
Click Generate AI Suggestions. QuickSOAP writes SOAP notes from the Tails VIP recording.
Review the notes, then approve them with Approve Note or Approve All. Approving writes the notes into the patient's record.
After you import a Tails VIP recording, it's archived automatically.
Find a Tails VIP recording
The Tails VIP recordings list has these ways to find a recording:
Sort: Tails VIP recordings are sorted with the most recent first. Click a column header to change the sort order.
Search: In Search by SOAP Note Title, type any word from the recording's title. The list refreshes with the Tails VIP recordings that match.
Date range: The list shows your Tails VIP recordings from the past 3 days. Change the Date range to see other dates, and click Reset to go back to the default.
Recordings from the whole clinic: Turn off Only show my recordings to see the Tails VIP recordings made by everyone on your clinic's team.
Recordings already linked to a record: The list also shows Tails VIP recordings that are already linked to a record. They're marked with an icon, and hovering over it shows Linked to a record.
Download a Tails VIP recording
To keep a copy of the audio, click Download SOAP Recordings on the Tails VIP recording's row in the Start QuickSOAP list.
Archive or unarchive a Tails VIP recording
Imported Tails VIP recordings move to the Archived SOAP Recordings tab automatically. You can also archive or unarchive a Tails VIP recording yourself:
In the Start QuickSOAP list, find the Tails VIP recording.
Click Archive SOAP Note on its row to move it to the Archived SOAP Recordings tab, or Unarchive SOAP Note on the Archived SOAP Recordings tab to bring it back to Saved SOAP Recordings.
Tails VIP details and limitations
Recordings only: Tails VIP sends audio recordings to QuickSOAP, not finished SOAP text. You always generate and approve the notes in QuickSOAP.
Import is unavailable while generating: Import from Tails VIP is disabled while QuickSOAP is generating suggestions. Wait for the suggestions to finish, then import.
Same login: Tails VIP recordings only reach Digitail when you log in to Tails VIP with your Digitail credentials.
Free Tails VIP version: This article is for clinics on Digitail. The free version of Tails VIP, used without a Digitail subscription, isn't covered here.
Paid add-on: Importing Tails VIP recordings needs Tails AI Dictation, a paid add-on. For more information, contact our Support team.
What you see when your Tails AI Dictation trial or subscription ends
When Tails AI Dictation is no longer active for your clinic, you can't import Tails VIP recordings into QuickSOAP. Digitail shows these messages:
The 14-day Tails trial ended and your clinic didn't subscribe: QuickSOAP and discharge notes show "Your Tails trial has expired. Upgrade now and get Tails unlimited." QuickSOAP also shows "Tails AI Assistant is currently disabled because of an unpaid invoice or missing subscription."
Your clinic subscribed and the subscription lapsed: The dashboard shows a red banner: "Heads up! Tails AI Dictation is currently disabled because of an unpaid invoice or missing subscription." QuickSOAP and discharge notes show the same line. Administrators also see a Review your subscription link, and other staff see "Ask your admin to review the subscription."
To keep using Tails AI Dictation with Tails VIP, or for more information, contact our Support team.
Frequently Asked Questions (FAQs)
Where is the Import SOAP Notes button for Tails VIP?
In QuickSOAP, you open your Tails VIP recordings with Import from Tails VIP, next to Add/Browse Files. In the list, the import action on a Tails VIP recording reads Import SOAP Recordings. Tails VIP now sends recordings instead of written SOAP notes, so you import the recordings and then click Generate AI Suggestions.
Why is Import from Tails VIP greyed out?
Import from Tails VIP is disabled while QuickSOAP is generating suggestions. Wait until the suggestions finish, then click Import from Tails VIP again.
Can I replace or append a Tails VIP SOAP note, or undo an import?
No. Replace, Append and Undo were for Tails VIP SOAP notes sent as text, and Tails VIP now sends recordings only. You review the notes QuickSOAP generates from the Tails VIP recording and approve only the ones you want.
Why can't I see a colleague's Tails VIP recording?
The Tails VIP recordings list shows only your own recordings by default. Turn off Only show my recordings to see recordings from everyone on your clinic's team, and check the Date range, which shows the past 3 days by default.
Where did my imported Tails VIP recording go?
Imported Tails VIP recordings are archived automatically. Open the Archived SOAP Recordings tab to find them, and unarchive one if you need it back on the Saved SOAP Recordings tab.
Is Tails AI Dictation included in my Digitail subscription?
No. Tails AI Dictation, which you need to import Tails VIP recordings into QuickSOAP, is a paid add-on available for an additional fee. If your clinic is live on Digitail and doesn't have a Tails AI Assistant subscription, any staff member can start a one-time 14-day Tails trial from Try Tails Assistant in the patient side panel. The trial covers Tails AI Assistant and Tails AI Dictation. To add Tails AI Dictation, or for more information, contact our Support team.