The support chat icon in Digitail is positioned in its default location on the screen to optimize interaction across the majority of website designs. This standard placement prevents the widget from obstructing other important page elements. However, the support chat icon cannot currently be moved for individual clinics. Any changes to its placement would apply universally across all clinics within the platform.
Common Issues and Practical Workarounds
Save Button Obstruction:
One common challenge reported by users is the chat icon blocking the Save button while entering comments in tasks or SOAP records. If this happens, instead of clicking the Save button, you can use your keyboard’s Enter or Return key to save the input. This workaround ensures that your workflow continues smoothly without conflicts caused by the chat icon’s position.
Final Notes:
These guidelines aim to help users understand the reasons behind the chat icon’s placement and provide effective solutions for any resulting issues. We are continually looking to improve user experience and welcome feedback for further enhancements.