Heska → Antech V6 Migration: Clinic Instructions
1) Understand what’s changing
You are moving from Legacy Heska workflows to Antech HealthTracks V6 (Immersive experience).
Lab ordering, results, and integrations will now flow through HealthTracks V6.
Some setup and validation steps are required to ensure continuity of results and billing.
2) Prepare clinic access & credentials
Before migration day, make sure you have:
• Active HealthTracks V6 registration
• Valid user credentials for staff who order labs
Confirmed access to:
Reference lab ordering
In-house diagnostics (if applicable)
If you’re missing credentials or can’t log in:
Contact Antech Web Support 1-800-872-1001
Mon–Fri 8am–7pm EST, Sat 9am–5pm EST
3) Install or update DCU (if using in-house analyzers)
If your clinic uses legacy Heska in-house analyzers:
Install or update the DCU (Data Capture Utility) to the latest version
This ensures seamless communication between Digitail PIMS -> HealthTracks -> In-house analyzers
Download here:
For DCU or analyzer issues:
Contact Antech IHD Technical Support 1-800-872-1001
Mon–Fri 8 am–7 pm EST (24/7 emergency support available)
4) Validate integration inside Digitail PIMS
With Antech support:
Confirm where HealthTracks credentials are entered in Digitail PIMS
Validate:
Successful connection
Ability to order tests
Ability to receive results back into the patient record
5) Test core lab workflows
Before going fully live, perform test orders for:
Reference Lab:
Chemistry + SDMA (e.g. SA710)
CBC
UA
Heartworm
T4
Cytology (CYTO)
Histology (FBX)
In-House Diagnostics (if applicable):
Chemistry
TeleCytology
Confirm:
Orders transmit correctly
Results return and are attached to the correct patient
6. Know where to get help (and how fast) - Best for urgent issues
Phone or in-app chat via HealthTracks (real-time queue)
Non-urgent issues
Email: healthtrackssupport@antechdx.com
Response time: 1–2 business days
Escalations (if service quality is an issue)
Sergio Campos — sergio.campos@antechdx.com
Andrew Page — andrew.page@antechdx.com
Response time: within 24 business hours