Digitail users often have questions about managing payments and resolving issues related to their accounts. Payments on the Digitail platform are closely integrated with veterinary clinics, and most payment-related inquiries need to be resolved directly with your clinic. This article explains key aspects of managing payments, updating payment information, resolving card issues, and seeking assistance.

Payments for your Digitail account are not processed directly through the Digitail platform. Instead, they are managed by your veterinary clinic. If you have any concerns about your current balance, upcoming payments, or invoice adjustments, contacting your veterinary clinic is the first step.

If you need to make a payment or pay your balance after adding your card information to your Digitail account, this process must be completed through your veterinary clinic. They handle all transaction processing and can guide you on bill pay procedures.

To update your payment information, such as adding a new card or correcting existing details, you will need to speak directly with your veterinary clinic team. They can assist in modifying your payment details securely and advise on any changes to your account associated with billing.

If you encounter issues adding your card or making payments, the Digitail Support Team can provide assistance for technical problems within the app. However, many payment-related concerns, such as card verification or processing issues, are better handled by contacting your veterinary clinic. They can resolve specific payment issues linked to your account.

Since your veterinary clinic is responsible for managing your account payments, direct communication with their support team is essential for resolving most issues. Be sure to have your account information and payment details ready when reaching out.