How do I manage appointment cancellations or rescheduling in the Digitail app?
You can reschedule or cancel an upcoming appointment in the Pet Parent App, as long as it's outside the cutoff your clinic has set. Inside that cutoff, contact your clinic directly.
Reschedule or cancel in the Pet Parent App
Open the Pet Parent App and find the upcoming appointment.
Tap the reschedule or cancel action icon on the appointment.
If you're canceling, enter a cancellation reason.
When you need to contact your clinic
Each clinic decides how close to an appointment you can still make changes in the Pet Parent App. For example, if your clinic has set a 24-hour cutoff, you can't reschedule or cancel in the app during the 24 hours before your appointment.
If the reschedule or cancel option isn't available for an appointment, contact your clinic by phone or with the contact details they've shared with you. Include your pet's name and the appointment date and time so they can find it quickly.
Why do some appointment changes need to go through my clinic?
Your clinic manages its own calendar and decides how close to an appointment you can still make changes in the Pet Parent App. This keeps appointments accurate and lets your clinic coordinate directly with you. Digitail’s role is to provide the platform for booking and managing the records of existing appointments.
Pro Tip:
Always save your clinic's contact information for quick access in case of emergency changes to your schedule.
If you have further questions about navigating the Digitail app, explore our Help Center for additional resources. Alternatively, consult your clinic's policies on appointments for tailored support.