How do I manage appointment cancellations or rescheduling in the Digitail app?
If you need to cancel or reschedule an appointment made through the Digitail app, it’s essential to know that such actions cannot be completed directly within the app. Instead, users are advised to contact their veterinary clinic directly for assistance. Below is a comprehensive guide to managing your appointments:
Appointment Management Overview
The Digitail app is designed to help pet owners keep track of their pets' health records, receive notifications, and stay updated on their pets' health schedule. While the app supports appointment booking in collaboration with your veterinary clinic, it does not permit direct cancellations or rescheduling of appointments.
How to Cancel or Reschedule an Appointment
Contact your veterinary clinic directly. They have full control over appointment calendars and can assist in rescheduling or cancellation requests.
Use the contact details provided by your clinic to connect with them. Some clinics may offer an alternative online booking system or phone assistance for easier management.
Example Scenarios
Canceling an Appointment: If you realize you cannot attend an upcoming appointment, notify your clinic well in advance. Ensure you specify the pet's name and appointment details for ease of identification.
Rescheduling a Dental Appointment: For a dental procedure or other specialized appointments, you should similarly reach out to your clinic for available slots on their schedule. Provide details such as the existing appointment time and your preferred new time to expedite the process.
General Changes to Appointments: No matter the type of appointment, all rescheduling and cancellations must go through the clinic. The Digitail support team is not equipped to make these changes on behalf of users.
Why Can’t I Manage Appointments Through the Digitail App?
The direct management of appointments — including cancellations and rescheduling — remains with the veterinary clinics to ensure accuracy and direct coordination between the clinic and pet owners. Digitail’s role is to provide the platform for booking and managing the records of existing appointments.
Pro Tip:
Always save your clinic's contact information for quick access in case of emergency changes to your schedule.
If you have further questions about navigating the Digitail app, explore our Help Center for additional resources. Alternatively, consult your clinic's policies on appointments for tailored support.