Use this article to see your appointments in the Pet Parent App and to reschedule or cancel an upcoming appointment if your plans change.
See your appointments
In the Pet Parent App, you can see all your past and upcoming appointments, with details like the date, hour, doctor, and services.
Reschedule or cancel an appointment
You can reschedule or cancel an upcoming, confirmed appointment in the Pet Parent App.
Open the Pet Parent App and find the upcoming appointment.
Tap the reschedule or cancel action icon on the appointment.
If you're canceling, enter a cancellation reason.
Frequently Asked Questions (FAQs)
Why can't I reschedule or cancel my appointment in the Pet Parent App?
Your clinic sets how close to an appointment you can still reschedule or cancel online. For example, if your clinic has set a 24-hour cutoff, you can't reschedule or cancel in the Pet Parent App during the 24 hours before your appointment. Inside that window, contact your clinic directly.
Can Digitail support change my appointment for me?
Digitail support can't change appointments on your clinic's behalf. Contact your clinic directly, and include your pet's name and the appointment date and time so they can find it quickly.