ℹ️ Learn how to connect your Digitail account with Dodo to sync your client communications. Dodo is an AI-powered receptionist that answers phone calls for your clinic — whether clients are calling about prescription refills, booking an appointment, or asking general questions. With the integration enabled, these calls are automatically logged in Digitail so your team has a full record of client interactions, without needing to manually enter notes.
Access to Dodo Integration
To connect Dodo with Digitail, follow these quick steps:
In your Dodo Dashboard, go to Settings → Integrations.
Click on the Digitail card and then select Set Up.
You’ll be redirected to the Digitail login screen.
If you’re already logged in on your computer, you’ll just need to authorize the connection.
That’s it — just a few clicks and your integration is ready to use.
Phone System Compatibility with Dodo
Dodo works with any phone setup — you don’t need to change your existing hardware or provider.
Using VOIP
If your clinic already uses VOIP, calls are routed directly to Dodo as part of your VOIP configuration. This makes it easier to set up rules for after-hours, extensions, and multiple lines.
Using regular phone lines (PSTN, carrier numbers, or existing clinic phones)
If your clinic has standard phone lines, we simply forward calls to a Dodo number in the background. Your staff can continue using the same desk phones or mobiles, and all calls will still be handled by Dodo.
Key Takeaways
✅ You don’t need to rip out or buy new phone systems. Dodo is not a VOIP provider — it’s an AI receptionist that sits on top of your existing phones.
📞 Clinics don’t lose any features without VOIP — forwarding calls is enough for everything to work.
🔄 VOIP adds convenience with more flexible routing options.
📌 Without VOIP, we recommend having at least two phone lines (one forwarded to Dodo, another free for transfers back to your front desk) to avoid call loops.
Think of Dodo as the receptionist that works with your phones — not replacing them, but ensuring every call is answered, scheduled, and followed up.
Overview Video
🎬 Watch this quick walkthrough to see how the integration works step by step:
Highlights of the Dodo Integration
Dodo and Digitail share information in real time. This means that client and patient details are always kept in sync.
All phone calls handled by Dodo are synced into Digitail, so your team has a complete history of client communications and action items directly in the platform.
Instead of writing down notes from every phone call, your team can focus on patient care while Digitail keeps a record of all communications in one place.