How Can I Integrate My Clinic’s Phone System with Digitail and Enable SMS Texting?
Digitail offers seamless integration options for clinics to enhance communication through its platform. This guide provides an overview of phone system integration within Digitail, explains the steps to port and activate SMS texting, and highlights the associated benefits.
Overview of SMS and Phone System Integration in Digitail
Digitail supports integration with third-party VOIP phone systems, allowing clinics to centralize communication effectively. For instance, through partnerships with providers like Schultz Technology, clinics gain access to functionalities such as:
Call logs: Automatically syncs call information into the Digitail platform.
Voicemail integration: Ensures voicemails are logged and accessible.
SMS history: Records SMS communication, making it traceable and easier to monitor.
These features help clinics manage communications efficiently and ensure that all client interactions are available in one place.
Steps to Enable SMS Texting and Port Clinic Phone Numbers
To enable SMS communication and port your clinic’s phone number for texting with Digitail, follow these steps:
Activate 2-Way SMS: - Begin by confirming your interest in activating the 2-way SMS feature with the Digitail customer support team.
Initiate the Porting Process: - Communicate the number you intend to port and any other specific requirements related to your clinic's phone system. - If you’ve already started the process, Digitail can assist in advancing it further or exploring faster methods when possible.
Final Testing and Setup: - Once porting is completed, test the system to ensure that SMS is functioning correctly on the integrated platform.
Benefits of Phone and SMS Integration
Enhanced Communication: Keep all call logs, voicemails, and text communications in one system for easy tracking and management.
Improved Client Experience: Streamline how clients reach your clinic by leveraging 2-way SMS and efficient call tracking.
Time-Saving Coordination: Reduce manual data entry and consolidate communications into a single, user-friendly platform.
By integrating your clinic’s phone system and enabling SMS texting, you can optimize your clinic’s workflow and provide better service to your clients.
For further assistance on setting up integrations, contact our support team.