If you are interested in 2-way SMS, please contact your account manager to learn more about how it works, pricing, and setting up your clinic's personal SMS number.

Once your practice's phone number is set up, to send a text (SMS) message to your client, simply navigate to their pet's profile and click "Send Message".

Alternatively, you can compose a message from the Timeline view in the Health Card. Click "Add New," choose "Add Communication," and then opt for "Send Text Message."

A text message creation box will appear. Enter your text message under "Notes," Click "Save" to send the text message to your client.

📌 You have the option to select multiple pets under the "Pets" section. The message sent will be saved in all selected pets' profiles.

Your client will receive your message as a text on their cell phone. They can respond to the message directly by sending a text message back (they can include images too!) to the displayed number.

All client replies will be visible in the notifications Center, in the top bar. You can click on them to go to the profile and read the whole message or reply.

All sent and received messages are automatically stored in the pet's profile. To review the messages you've sent, scroll to the timeline in the Health Card and click on "Client Communications." Here, you can see the text messages you sent and your client's replies, indicated by the "SMS" icon.

sometimes you might receive an SMS from somebody that is not registered with your clinic yet, or that is using a different phone number to text. All messages will be stored and displayed in the Notification Center, but if they are not coming from a registered phone number, there will be no link available to go to the client/patient profile.