Switching from Impromed Infinity to a new practice management system can feel like a big step — and that’s why Digitail handles the heavy lifting for you. Our team has perfected a smooth, guided migration process designed to make your transition as stress-free as possible.

Data migration simply means moving your clinic’s information from Impromed Infinity into Digitail. We take care of extracting your data, transforming it into Digitail’s structure, and uploading it safely into your account. Throughout the process, you’ll always know what’s happening and what to expect next.

Your clinic’s data is important — and we treat it that way. During both the First Migration and the Final Migration, our team carefully transfers, checks, and verifies your information from Impromed Infinity.

We make sure everything lands in the right place inside Digitail, mapped in a way that makes your data easier to access and more useful moving forward. You’ll also have the opportunity to review your data yourself so you can feel confident before going live.

We know you’re juggling a lot, so our goal is to keep your part of the migration as simple as possible. Once you share a few key details so we can access your Impromed Infinity backup, our specialists handle the rest — from extracting your data to preparing it for Digitail.

Your main responsibility is the final review. Before going live, you’ll validate your migrated data in a dedicated test environment to make sure everything looks right. Your approval is the final green light, giving you full confidence in your transition to Digitail.

To make your transition smooth, we migrate all the core information your team needs on day one. This includes your clients, patients, reminders, medical records, communications, and future appointments — so your workflow continues without interruption.

You can expect the following information to be moved into Digitail:

✅ Yes, you can!

You have two options to transfer your forms and medical records from Impromed Infinity to Digitail. Each method has different advantages, depending on your clinic’s setup and preferences.

This method uses a scraper that exports a complete PDF report from Impromed Infinity. The report includes your entire medical history — all forms, notes, and patient details — in a clean, readable format.

How it works

What to expect

💡 We recommend this option if your clinic wants to preserve the original formatting and layout of forms for easy reference.

The second option is to use the Impromed migration pipeline, which automatically extracts and imports your data into Digitail.

What to expect

💡 We recommend this option if your clinic prefers a faster, hands-off transfer and doesn’t rely heavily on form formatting.

Next steps

Your current provider (Impromed Infinity) is responsible for generating your full data backup. Even if you haven’t received it directly, don’t worry — our team will help retrieve it for you.

To get started, we’ll need a few simple details so we can securely access the machine where your data is stored:

💡 Please keep the machine and AnyDesk running during the extraction so we can complete the backup without interruption.

Once we have access, our specialists will:

First Migration → Data Validation → Final Data Migration → Final Migration (Go-Live)

This is your first look at Digitail with your clinic’s real data.

This is your opportunity to confirm accuracy and make sure everything feels right.

💡 This step must be completed at least 4 weeks before go-live so we have time to finalize everything.

This is where everything comes together.

By this point, your team knows where everything lives inside Digitail — ensuring nothing feels unfamiliar on launch day.

Your Digitail account becomes fully active with your complete, up-to-date data.

You can expect:

Your data is ready and waiting for you on day one, allowing you to start using Digitail immediately and confidently.