TL;DR
Digitail handles your full data migration from Avimark with minimal effort required from your team.
All essential client, patient, medical, and appointment data is securely transferred, verified, and mapped into Digitail.
You’ll review your First Migration in a dedicated test environment to confirm everything looks accurate before launch.
A Final Data Migration updates all data and prepares your live account for a smooth, confident go-live.
General Information
Switching from Avimark to a new practice management system can feel like a big step — and that’s why Digitail handles the heavy lifting for you. Our team has perfected a smooth, guided migration process designed to make your transition as stress-free as possible.
Data migration simply means moving your clinic’s information from Avimark into Digitail. We take care of extracting your data, transforming it into Digitail’s structure, and uploading it safely into your account. Throughout the process, you’ll know exactly what’s happening and what to expect next.
Data Integrity
Your clinic’s data is important — and we treat it that way. During both the First Migration and the Final Migration, our team carefully transfers, checks, and verifies your information from Avimark.
We make sure everything lands in the right place inside Digitail, mapped in a way that makes your data easier to access and more useful moving forward. You’ll also have a chance to review your data yourself so you can feel confident before going live.
Your Time and Effort
We know you’re juggling a lot, so our goal is to keep your part of the migration as simple as possible. Once you share a few key details so we can access your Avimark backup, our specialists handle the rest — from extracting your data to preparing it for Digitail.
Your main responsibility is the final review. Before going live, you’ll validate your migrated data in a dedicated test environment to make sure everything looks right. Your approval is the final green light, giving you full confidence in your transition to Digitail.
What Data Is Brought Over from Avimark
To make your transition smooth, we migrate all the core information your team needs on day one. This includes your clients, patients, reminders, medical records, communication history, and future appointments — so you can continue your workflow without interruption.
Converted Data from Avimark (at a glance)
You can expect the following information to be moved into Digitail:
Your full client list, including contact details, credits, and balances
All patients with their demographics and medical details
Medical records / SOAPs, mapped into Digitail’s format where possible
Reminders, preventative care items, and client communications
Attachments added to the correct Patient Profiles
Future appointments so your schedule stays intact
Staff users, so you can update roles and schedules during setup
Converted Data Entities from Avimark
# | Entity | Details Included |
1 | Staff | Name, email address, role |
2 | Clients | Name, email address, phone numbers, credit, outstanding balance |
3 | Co-Owners | Name, phone number |
4 | Patients | Name, birthdate, species, breed, gender, reproductive status, microchip, colour, weight, internal notes |
5 | Preventative Care | Protocol name, item name |
6 | Reminders | Administration date, due date |
7 | Client Communication | Communication logs and notes |
8 | Medical Records / SOAPs | Provider name, visit type, date, subjective/objective notes, diagnoses, recommendations, diagnostics (notes), treatment items (notes), quantity (notes), price (notes) |
9 | Attachments | Bulk imported into the Patient Profile |
10 | Appointments | Historical and future appointments |
Getting Your Data from the Current Provider
Your current provider (Avimark) is responsible for generating your full data backup. Even if you haven’t received it directly, don’t worry — our team will help retrieve it for you.
To get started, we’ll need a few simple details so we can securely access the machine where Avimark is installed:
Install AnyDesk and share the following:
AnyDesk Computer Address (9–10 digits)
AnyDesk Password
Computer/PC Password (if applicable)
Share your Avimark Admin Password so our specialists can export your full data set.
💡 Please keep the computer and AnyDesk running during the extraction so we can complete the backup without interruption.
Once we have access, our team will:
Perform the export directly from Avimark
Download your full data set to our secure AWS cloud storage
Begin preparing your information for the First Migration
Step-by-Step Data Migration Process
⭐ Timeline Overview
First Migration → Data Validation → Final Data Migration → Final Migration (Go-Live)
1. First Migration
This is your first look at Digitail with your clinic’s real data.
Our team extracts your Avimark data, cleans it, and maps it into Digitail’s structure.
We upload everything into a test environment — a safe space for you to explore your data without impacting Pet Parents.
Reminders and communications are turned off so nothing is sent externally.
On your live account, we only import your staff users so you can update roles, schedules, and preferences during onboarding.
2. Data Validation
This is your opportunity to confirm accuracy and make sure everything feels right.
Review the data in your test environment yourself or join a validation call with your onboarding specialist.
Check 3–5 patients to ensure information appears correctly across the board.
Share any inconsistencies and upload supporting screenshots when helpful.
💡 This step must be completed at least 4 weeks before go-live so we have time to finalize everything.
3. Final Data Migration
This is where everything comes together.
We retrieve a fresh Avimark backup using the same secure access.
All changes since the First Migration are included.
Your validation feedback is applied carefully and thoroughly.
By this point, your team knows exactly where to find everything — making launch day smooth and predictable.
4. Final Migration (Go-Live)
Your Digitail account becomes fully active with your complete, up-to-date data.
Your team will see:
All appointments linked to the correct users
All attachments uploaded to the proper Patient Profiles
All reminders enabled so Pet Parents stay informed
Your data is ready and waiting for you on day one, so you can start using Digitail immediately and confidently.