What happened
As of September 24, 2026, SOAP 2.0 is the only SOAP version in Digitail for all clinics. SOAP 1.0 (legacy) and the V1/V2 version toggle no longer exist.
SOAP 2.0 is faster to use, with custom fields, more powerful templates, record change history, and an improved QuickSOAP. These improvements give you the flexibility to document care the way your clinic wants to.
What's different in 2.0?
The new SOAP experience allows for more advanced and helpful functionality than before.
Your existing v1 templates carry over automatically; nothing needs to be rebuilt from scratch.
Custom Template Fields: add fields specific to your clinic's workflow, on top of your existing templates.
Full record template customization: more control over your record templates than v1 allowed, not just individual fields.
QuickSOAP update: decide which specific fields in your record template Tails should auto-complete, with field-specific instructions and formatting rules for more accurate documentation.
Full Record History: get the clarity you need, see who changed the record, what they changed, and when.
Multi-user Record Sync: Coming soon
For more details on SOAP 2.0, check out the 🩺 SOAP 2.0 Update Overview article.
Frequently Asked Questions (FAQs)
Will I lose access to my old records?
No. All legacy (1.0) records you've already created remain fully accessible.
Will my old records look different?
Old records now display in the SOAP 2.0 layout, but the content of the record itself doesn't change. Nothing you documented was edited, reformatted, or lost; only the look and feel of how it's displayed on screen.
Do I need to do anything?
No action is required. If anyone on your team hasn't tried SOAP 2.0 yet, you can sit down together and create a test record.
The short video walkthrough is also worth a look.
Why did SOAP 1.0 retire?
Every clinic on one record format means new capabilities, like multi-user record sync and record history, can become available sooner. It's also one less format for your team and new hires to learn.