Steps to configure the integration

1. Activate your IDEXX Web PACS integration from Digitail

If you already have a Web PACS subscription and registered your modality type, please go to Administration - Integrations and click on the Connect button under IDEXX Web PACS.

📌 Before connecting to IDEXX Diagnostics, you must have an IDEXX VetConnect PLUS account—you’ll need your account credentials. If you don't have an account, contact IDEXX VetConnect PLUS Customer Support.

Enter the user ID and password, and location token from your account, and click Save.

2. Add IDEXX diagnostics to your billable services

You can go to Administration - Services to set up your IDEXX services. If you want to link existing services from your clinic, search for them and click on Edit details. If you want to add a new service, click on Add service.

You can use the search field to find the tests you want to link to your service and select them. You can only add one test per service.

📌 To get a list of all the available services, press space in the search field.

📌 If you are not seeing a specific test, click on the blue Sync button above the search field.

After adding all the tests, click on Save. You are now ready to submit an order!


After the integration is active and you have your first services linked with IDEXX Web PACS, you can start submitting orders directly from the SOAP. Please take a look at this step-by-step guide on how to create and manage orders.

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