We have added two new important functionalities that enhance the pet parent's experience with Digitail's online appointments: booking appointments for multiple pets in the same workflow and booking appointments without selecting a specific staff.
Before going through this article please make sure you have set up your clinic for online appointments.
If you haven't already, please check:
Booking for Multiple Pets at the same time
Some pet parents have more than one pet needing care. The Multiple Pets Booking functionality lets them book appointments for several pets within a single workflow, making it easier and faster to schedule their visits.
Booking flow for multiple pets:
When choosing the appointment type and time, the pet parents can indicate the number of pets they want to book for by changing the number in the pets field or by using the "+-" buttons
The system automatically calculates the needed availability to accommodate that visit type for the specified number of pets
Number of pets multiplied by the number of minutes that the specified visit type requires.
The pet parents will select the interval that suits them
In the summary step the pet parents will be prompted to select the pets for the appointments
If they do not have defined pets yet they have the opportunity to add more in the Patients dropdown by clicking "Add pet" button
After requesting appointments, the system will create individual appointments for each of the pet in succession starting from the interval indicated by the pet parent