ℹ️The Flowboard report is an essential tool in operational management and improving the pet-owner and pets experience at the clinic.
The report will provide you with accurate time spent in each stage of the patient journey, along with the patient and visit information.
A summary of average waiting times, late check-ins and hospitalized time are provided for a quick overview.
The report can also be export to csv for customized analysis.
How to access the Flowboard Report
How to Access the Flowboard report
In order to access the Flowboard report you will require these permissions:
View Clients/Patients (Manage Clients/Patients)
View Appointments (Manage Schedule)
How to View the Flowboard Report
Navigate to the Flowboard Report by clicking the Reports menu > Operational reports > Flowboard
Overview of the Flowboard report functions
Summary Panel
A summary panel is available at the top of the report which provides
Average waiting time: the sum of all the waiting times divided by the total number of visits
Average hospitalized time: the sum of all the hospitalization times divided by the total number of hospitalized visits
Average late check-ins: the sum of all the check-in times divided by the total number of late check-ins
Total late check-ins: total numbers of visits that were checked in late
Average waiting time by Visit type: the sum of all the waiting times divided by the total number of visits for each visit type
Average visit time by Visit type: the sum of all the total visit times divided by the total number of visits for each type
❗The summary panel has an independent date range filter.
Remember to select the date range, then click Refresh data to update the values in this area.
Filters
The available filters include:
Date range: filters on the scheduled start time of the appointment time
Visit type: appointment visit type
Responsible: the doctor marked as responsible on the record
Patient type: in-patient (hospitalized patient) or out-patient (day visit)
Status: the patient's current status on the Flowboard for the visit
Report table
The information on the table includes:
Patient information: patient name, species, breed and age
Visit type: as recorded on the appointment and record
Scheduled start time and status: the appointment scheduled start time with the
Flowboard status and
appointment status for visits that have not commenced
Responsible: the doctor marked as responsible on the record
Early/Late check-in: the number of minutes by which the visit was check in either
early in green
late in red
Waiting time: the time the patient remained in the Checked-in state
Exam time: the time the patient remained in the In Progress state
Hospital time: the time the patient remained in the Hospitalized state
Check-out wait time: the time the patient remained in the In Pending checkout state
Total visit time: the total time from Check-in to Closed on the Flowboard
Business Applications
Operational Management: The report tracks time spent in each stage of the patient journey, which helps in identifying bottlenecks and improving workflow efficiency.
Resource allocation: Analyzing the resources in staff and time for various visit types will lead to improved decision-making regarding resource planning.
Performance Metrics: Summary of average waiting times, late check-ins, and hospitalized time offers a quick overview of the clinic's performance and areas that need improvement.
Data Export: The ability to export the report to CSV allows for customized analysis, enabling the clinic to derive insights specific to their needs.