Learn more about the Flowboard and how it can help streamline the flow of your appointments and keep the entire team in sync.

You can use different filters to customize the Flowboard for what you need, from date ranges (we recommend using the default of Today to have a general overview of what's going on today, or the Week range for a broader overview), Visit/Appointment Type, to Staff member and Room/Kennel.

All columns can be sorted by Visit Date or Waiting Times. Some columns also have filters:

Scheduled - filters by appointment status

Closed - filters by sale/invoice status

Watch a quick overview to see how you can manage visits from start to finish from a single screen 👇

Displays all scheduled appointments for the day. Each card includes:

📌 Next to the client name, you can see a chat button (this will open the conversation with the client) and a call button.

📌 By clicking on the patient name, you can see the pet/client card that displays a quick overview with the most important information.

Patient Cage Cards can be printed in bulk from the Scheduled or Checked-in columns by clicking on the print icon next to the filters/sort icons,

You can also sort the Scheduled cards by appointment date/time or filter by appointment status.

This column displays all the appointments that have been marked as 'Checked-in'. The same information is displayed on the cards.

The badge on the top right of the card shows the time that has been spent in this stage.

You can also sort the Checked-in cards by waiting time or by appointment date/time.

📌 You can easily undo a check-in if it was done by mistake by clicking on the purple button.

All the appointments that have an open record or the records that haven't been opened without an appointment will be displayed in this column.

These cards also display the record number, and by clicking on it, you can open a view of the Record in the sidebar, so you can fill in or view information without leaving the screen. The timer on the right corner displays the time that has passed since the record was opened.

The actions available are:

You can also sort the In Progress cards by waiting time or by record date/time.
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Initiate your Quick Soap directly from the flowboard. Be faster by starting the recording from the flowboard card. Allow Tails to generate your SOAP notes and only sync the generated notes with your record.

This feature is only available if you have Tails AI Dictation feature enabled.

This column displays all the records marked as 'Hospitalized'.

You can also sort the Hospitalized cards by record date/time.

📌 You can easily undo a record that was marked as Hospitalized by mistake by clicking on the purple button.

This column displays all the records with a sale/invoice marked as 'Ready for checkout'. The timer on the right corner shows the time that has passed since they were moved to this column.

The actions available are:

You can also sort the Pending Checkout cards by waiting time.

📌 You can easily undo a visit that was marked as Ready for Checkout by mistake by clicking on the purple button.

The last column displays all the records with the sale/invoice marked as 'Closed'. The payment status can be Pending, Partially paid, or Paid, and it will be displayed in the top right corner of the card.

From these cards, you can view the invoice, generate the invoice, or add payment if it hasn't been fully paid yet.

You can also sort the Closed cards by last update or filter by sale/invoice status.

Learn more about bulk-sharing documents (record summaries, certificates, or invoices) from the Flowboard here.