ℹ️ Learn how to connect your Digitail account with Vet Dodo to sync your client communications. Vet Dodo is an AI-powered receptionist that answers phone calls for your clinic — whether clients are calling about prescription refills, booking an appointment, or asking general questions. With the integration enabled, these calls are automatically logged in Digitail so your team has a full record of client interactions, without needing to manually enter notes.
Access to Vet Dodo Integration
To access the integration:
Navigate to Administration → Integrations.
Click on the Vet Dodo integration card.
Phone System Compatibility with Vet Dodo
Vet Dodo works with any phone setup — you don’t need to change your existing hardware or provider.
Using VOIP
If your clinic already uses VOIP, calls are routed directly to Vet Dodo as part of your VOIP configuration. This makes it easier to set up rules for after-hours, extensions, and multiple lines.
Using regular phone lines (PSTN, carrier numbers, or existing clinic phones)
If your clinic has standard phone lines, we simply forward calls to a Vet Dodo number in the background. Your staff can continue using the same desk phones or mobiles, and all calls will still be handled by Dodo.
Key Takeaways
✅ You don’t need to rip out or buy new phone systems. Vet Dodo is not a VOIP provider — it’s an AI receptionist that sits on top of your existing phones.
📞 Clinics don’t lose any features without VOIP — forwarding calls is enough for everything to work.
🔄 VOIP adds convenience with more flexible routing options.
📌 Without VOIP, we recommend having at least two phone lines (one forwarded to Vet Dodo, another free for transfers back to your front desk) to avoid call loops.
Think of Vet Dodo as the receptionist that works with your phones — not replacing them, but ensuring every call is answered, scheduled, and followed up.
Overview Video
🎬 Watch this quick walkthrough to see how the integration works step by step:
Highlights of the Vet Dodo Integration
Vet Dodo and Digitail share information in real time. This means that client and patient details are always kept in sync.
All phone calls handled by Vet Dodo are synced into Digitail, so your team has a complete history of client communications directly in the platform.
Instead of writing down notes from every phone call, your team can focus on patient care while Digitail keeps a record of all communications in one place.