When it comes to label printing in Digitail, the very first thing to check is that the label size you’ve selected in Digitail matches the actual labels you’re using. This simple mismatch is the number one reason things go wrong. Along with that, be sure the paper size you pick in your browser’s print dialog also matches the label size—if those don’t line up, the print won’t come out correctly.
For example, if you’re using a 30324 label (2.125" x 2.75"), make sure the settings in Digitail and your browser are configured to this size to avoid distortions.
The printer you’re using also makes a big difference. Dymo printers usually work well if you select the right size from their label chart. Zebra printers, on the other hand, are more problematic. Most older Zebra models aren’t fully supported and often run into hardware or driver issues. If your print preview looks perfect but the printed version is distorted, that’s usually a sign of the wrong paper size or poor communication between the printer and computer—again, something we see frequently with Zebra devices.
If labels are printing across two pages or misaligning, double-check that the label size in Digitail matches the paper size you’ve set. Sometimes adjusting the margins or font size in the Digitail label template will fix the issue.
To further refine your setup, perform these steps:
Verify that your selected label size matches the physical label in use (e.g., 30324 at 2.125" x 2.75").
Ensure consistency by selecting the proper Digitail template for your printing purpose.
Review your browser or system default print settings to prevent overrides.
Perform a test print to confirm the adjustments resolve your issue.
For Dymo LabelWriter 450 users, there’s a special case we see often: labels printing upside down. If that happens, we have a simple code snippet you can use to flip the label orientation. You’ll find it here: Dymo 450 flipped label fix. You may still need to tweak positioning a little, but it usually resolves the issue.
Also, ensure that template consistency is maintained. For instance, use the designated print icon for medication labels in the health card section of Digitail to prevent layout misalignments specific to smaller label formats.
If all else fails with Dymo printers, reinstalling the printer driver and reconnecting the device can help, though it may require restarting your computer.
Because so many of these problems come down to IT setup or older hardware, we generally recommend a long-term solution: upgrading to the Brother QL-810W Wireless Label Printer. It’s modern, fast, and reliable—printing up to 110 labels per minute at 300 dpi—with wireless connectivity that makes it easy to place anywhere in the clinic. It supports both die-cut and continuous Brother DK labels and has a proven track record of being more dependable than older Zebra or Dymo models.
And remember—if you’re still running into trouble, you’re not alone. Our team is always happy to step in, walk you through the setup, and make sure your clinic has the smoothest possible printing experience.