If a new team member does not save in Digitail, even if no error message appears. This is usually due to issues related to email address duplication. Below, we explain the reasons this occurs and outline troubleshooting steps to resolve the problem.
Common Reasons for Team Member Save Issues
Duplicate Email Address Already in Use
If the email address entered for the new team member is already in use within the Digitail system, the save action will fail. This restriction applies even if the existing account linked to the email address is inactive. "Inactive" status means that a user can no longer access the clinic's account, but the email remains blocked for new use.
Troubleshooting Email Duplication Issues
Check for Previous Usage of the Email Address - Verify if the email address being entered has been used before in Digitail, either in your clinic or another clinic.
Modify Email Temporarily - Adjust the email address temporarily by appending an extra character (e.g., add a number or other character to the end of the local part of the email). For instance, change
john.doe@example.comtojohn.doe1@example.comto proceed with the new team member creation.Attempt to Restore Original Email - After creating the team member, try editing the email back to its original form. If the system indicates that the email is already in use, this confirms that the email is blocked.
Request a New Email Address - If restoring the original email fails, ask the team member for an alternative email address. Use this address to complete the account creation process.
Preventing Email Duplication in the Future
Encourage team members to use only unique email addresses not previously associated with any Digitail accounts.
Implement internal tracking to monitor email addresses currently linked to active or inactive accounts within the system.
By following these steps, you can overcome issues related to adding new team members in Digitail and ensure uninterrupted management of your team.
Related Topics
Managing Duplicate Account Issues in Digitail
Best Practices for Team Member Onboarding in Digitail