Managing your online booking system in Digitail allows you to control the visibility and prioritization of appointment types to optimize client experience. This article will guide you through configuring the display settings for appointment types, including hiding specific services and reordering popular options.
Overview of Appointment Customization
Digitail provides flexibility in managing appointment types by allowing businesses to:
Hide certain visit types from the online booking page, ensuring they are only accessible to specific clients or under controlled circumstances.
Reorder the list of 'Popular Appointments' to emphasize relevant services and improve usability for pet parents.
These customization features are particularly useful for managing sensitive or restricted-access services, as well as for ensuring that high-demand general visit types are easy to find.
How to Hide Appointment Types from Online Booking
To control which visit types are visible to clients for online booking:
Navigate to your list of visit types within the Digitail system.
Locate the visit type you wish to modify.
Toggle its visibility by clicking the eye icon at the beginning of the row: - When the icon is grey, the visit type is hidden from both the online booking page and the pet portal. - When the icon is colored, the visit type is visible and bookable, provided it’s assigned to the corresponding staff profiles.
This feature is ideal for limiting sensitive or specific services, such as certain types of surgeries or other controlled appointment types, to only eligible clients or timeframes.
How to Reorder Popular Appointments on the Booking Page
To adjust the 'Popular Appointments' section and better highlight key visit types:
Open the
Clinic Profileand select Visit Types from the menu.Click on Reorder your Public Visit Types.
Choose up to 5 visit types you want to feature prominently under 'Popular Visits.' These could include general services like Vaccination, General Check-Up, etc., depending on your clinic's focus.
Once you’ve made your selections, click Apply to save the changes.
The changes will be reflected on your online booking page, creating a more organized and client-friendly interface.
Best Practices for Managing Sensitive Services
Consider Client Experience: Ensure only necessary appointment types are visible to avoid overwhelming users.
Test Visibility Settings: Regularly review hidden and visible services to ensure they align with your current policies and availability.
Leverage "Popular Appointments": Highlight frequent and essential services to simplify the booking experience for clients.
By customizing these aspects of the Digitail online booking system, you can create a streamlined, client-focused interface that enhances both customer satisfaction and operational efficiency.