Getting Started
You can use telemedicine to connect with your clients directly through Digitail. We integrate with Whereby as a telemedicine provider.
To get started, create an account at https://whereby.com/.
Important: a telemedicine call does not need the Chat page or the Pet Parent App. The consult happens in the Whereby room, and anyone with the room link can join it from their browser, so you can send the link on whichever channel you are already using - chat, text, or email. Chat and the Inbox just make it faster, because they send the link and open the room in one step.
Setting Up Telemedicine
Once your account is ready, contact Digitail Support through the in-app chat. Let the agent know you would like to enable telemedicine and share your Whereby meeting URL with them.
Our team will configure the telemedicine feature for your clinic. Once you receive confirmation that it has been enabled, you can start using it directly within the Digitail platform.
Optional
After setup is complete, each DVM can create a personal Whereby link and add it to their profile by clicking their Profile icon, selecting My Profile, and pasting the link into the Video link field.
Starting a Telemedicine Call from the Inbox
Open the client's conversation and use the telemedicine button in the reply box. Digitail sends your client the room link and opens the room for you, so you never leave the Inbox.
Starting a Telemedicine Call from Chat
To begin a video call, open a chat with a client and click the camera icon.
The pet parent will receive a notification on their phone with a link to join the call. Tapping the notification will open the chat in the Pet Parent App.
The notification will open the Pet Parent App chat.
The pet parent will click the shared link, allow camera and microphone permissions when prompted, and wait for the host (the DVM) to join the call.
On the clinic's side, Whereby will open in a new window. Log in to your account, allow camera and microphone permissions when prompted, and join the call.
After joining the call, you can proceed with your consultation as you normally would.