Centralize all client notifications & communication

Easily view all sent notifications, reminders or logged communications.

Sophia avatar
Written by Sophia
Updated over a week ago

All client notifications, reminders, and communication are centralized in one place!

The Notifications page displays all the client communications sent or logged through Digitail. They can be filtered by the following types:

  1. Reminders (appointments, product administrations, recommended visits)

  2. Notifications (welcome email & text, appointment confirmations or changes)

  3. Direct messages (direct emails & texts, invoices, client statements, medical summaries, etc.)

The page includes different searches and filters, such as client name, email or phone number, channel (email, text, phone call, or other logged interaction), type (reminder, notification, direct), date range, and status (delivered, opened, clicked, not opened, not delivered, etc.) The difference between the "opened" status and "clicked" status is that in a status marked "clicked", a link or attachment has been opened. Both "opened" and "clicked" have been read by the client.

The list displays the date/time when the message was sent or logged, the client and the patient(s) associated (if any), the message, and more details regarding the channel, type, and status.

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