💊 Learn how to manage and process prescriptions directly through Vetsource in Digitail to simplify workflows, eliminate duplicate entry, and provide a seamless experience for your team and your clients.
Vetsource-Digitail Prescription Management Integration
The Vetsource Prescription Management Integration allows your practice to manage prescriptions directly through Digitail, connecting with Vetsource’s extensive pharmacy network. This integration supports a smoother, more efficient workflow by reducing manual entry and ensuring that prescriptions are accurately processed and tracked.
Benefits of integrating Vetsource with Digitail:
Streamlined Workflow: With Vetsource integrated into Digitail, your team can manage prescriptions from within the Digitail platform, reducing the need for multiple systems and manual data entry.
Accurate Prescription Management: The integration ensures that all prescription details are accurately transferred to Vetsource, minimizing the risk of errors and ensuring that your clients receive the correct medications promptly.
Improved Client Experience: By simplifying the prescription process, your clients can easily order and refill prescriptions, enhancing their overall experience with your practice.
How to Enable the Vetsource Integration
If you are not an existing Vetsource user, please reach out to them first to set up your account. Once you have your account, you'll be able to finalize the Vetsource-Digitail integration in a few clicks!
If you are an existing Vetsource user, you can follow these steps.
In Vetsource
Generate your unique token in Vetsource
From your Vetsource Practice Home platform, log into the Settings Menu (requires Site Administrator or Practice Manager permissions).*
Under the Practice category, click on Integrations.
Under the Embedded prescription management workflows category, toggle the Status for Digitail in the list view to Enabled.
Click ‘Copy token’.
*Don’t see an Integration menu? Fill out this form and we will review your request in 3-5 business days.
In Digitail
Go to ‘Administration’ from your user profile.
Under the Integrations section, you’ll find the option to enable the Vetsource Prescription Management integration.
Select the Vesource Prescription Management option and click on Connect.
Paste your copied Vetsource API Key to complete the activation process.
Click ‘Save’.
Using the Vetsource Integration in Your Workflow
Once the integration is enabled, you can begin using it to create home delivery prescriptions and orders directly through Digitail.
Learn more about how to generate Prescriptions and Refills from your own inventory in Digitail here.
Creating a New Prescription (from the Record)
When creating a new prescription for a patient, you’ll now have the option to send it directly to Vetsource. Go to the Medications tab and click on 'Online Pharmacy'.
You'll see a Vetsource popup, where you'll need to confirm some of the information and submit the request. The patient and client details are sent automatically from Digitail, but you need to select the product and units.
Client/pet record is automatically copied into Vetource in real-time if they do not exist
Existing records are updated in Vetsource based on current PIMS data
Updates include ALL fields
Once you save the order, you'll see the Prescription added automatically in your SOAP. It will be marked as "Home delivery | Vetsource" for easy tracking.
Creating a New Prescription (from the Health Card)
You can start a Home Delivery with Vetsource without opening a SOAP. From the Health Card, click on the 'Online Pharmacy' icon to start the order.
Creating a New Prescription (from Vetsource Dashboard)
While not recommended, if you start a prescription directly from the Vetsource Dashboard, the information will still be synced back to Digitail and will be displayed on the patient's Health Card. The prescription won't be associated to any Record/SOAP.
Similarly, if you create a new refill for an existing prescription directly from the Vetsource Dashboard, the refill information will be logged and displayed under the original prescription in Digitail, visible on the Health Card and on the original Record where the prescription was started.
Tracking Orders
Home Delivery orders and prescriptions, along with their status, appear on the Patient Health Card, giving a complete compliance history to help you make informed decisions about a patient's therapy plan.
Vetsource history will ONLY be present when the clinic user has clicked on the ‘Online Pharmacy’ icon or ‘Home Delivery’ button to initiate an order/recommendation for that client/patient.
Keep track of all prescription orders through the Prescriptions tab in Digitail. This allows you to monitor the status of each prescription, ensuring that your clients receive their medications on time.
Troubleshooting and Support
If you encounter any issues with the Vetsource integration, the Digitail support team is here to help. You can contact support directly from your Digitail account, using the live chat button. Additionally, if you need assistance with your Vetsource account, their customer support team is available to help resolve any issues related to the pharmacy network.