Here is a new way to improve communication inside the practice and make sure all the staff members are up to date with the latest information!
🎉 User mentions
You can now communicate with your colleagues even more efficiently! Type @ followed by the colleague name you want to mention and select them from the list (based on the first letter you start typing, some suggestions will pop up). The mentioned user will receive an alert in the Notification Center.
Records/SOAPs
On the right top corner of the SOAP, you can see the Add comment icon:
In case there are some comments already, next to the comment icon, you will see the current number of comments:
You can add quick comments on records (edit or delete them) or read comments from other colleagues.
💬 The comments of a particular Record can be accessed from the actual Record or from the Patient's Record page.
Appointments
On the Patient's Health Card, in the appointments table, you will see the same comment icon from where you can add new comments or view the current ones.
🆕 Notification Center: View & Reply to Comments
The Notification Center now lets you take action on Task and Appointment comments — without leaving your current workflow.
What you can do:
Open Task & Appointment cards directly inside the Notification Center — no need to navigate away to take action.
Read and reply to comments on tasks and appointments right from the notification panel.
Add links to comments and to Task & Appointment notes — making it easy to reference external resources or other records.
Previously, the Notification Center was read-only for tasks and appointments. Now it's a full action hub — your team can triage, respond, and keep context without losing their place. Less tab-switching, faster follow-through.
📌These comments are always private to your practice so the clients can't see them.
📌 If a comment is edited, we'll display an edited label and the timestamp of the edit:
