Save time and improve the check-in flow with your own AI Assistant, Tails!
Tails AI Patient Intake collects patient information and history before the visit, summarized into the record automatically.
Tails AI Patient Intake is part of Tails, the veterinary AI assistant that makes your job easier, from summarizing medical information, helping with dosage calculations to writing personalized discharge notes, automating check-in and prescreening or generating Quick SOAPs with AI Dictation.
Setup
If you're interested and want to learn more about how it works, pricing, and next steps, please feel free to get in touch with us through chat, contact your account manager, or send us an email at tails@digitail.io.
How does it work?
The check-in is open 3 days before the appointment's start date. Clients will get a push notification directly in the App when the check-in is available, or they can navigate directly to the specific appointment and start the process in their own time.
📌 The check-in is only available for confirmed appointments.
Tails will ask the client for more information about the patient and the reason for the visit based on the upcoming appointment type and the patient's history.
Once Tails has enough information and the intake is finalized, it will summarize the conversation with the client and mark the check-in as complete.
The entire conversation, together with the summary can be accessed by the clinic in real time from the chat.
The summary will be automatically added to the appointment's internal notes, which anybody can find directly on the Calendar or in the patient's Timeline.
When opening the medical record for the specific visit, the entire summary will be automatically added to the SOAP as well.
Success Stories
We have clients starting to use the check-in process and it is AMAZING!
Michelle Woodruff, DVM at Woodruff Veterinary Services
It's super, super useful. Tails gets a lot of good information.
Monica Alfaro, DVM at Parker and Ace
FAQ
What happens if the pet parent does not finalize the AI Patient Intake?
The conversation between Tails and the Pet Parent will be visible in the chat. No summary will be populated in the appointment card and record internal notes as long as the intake is not finalized.
Will the clinic be notified when a pet parent finalized the patient intake?
Chat notifications are visible whether the intake is finalized or not. The vet can go over the whole conversation by checking the chat window.