When trying to enter a new client into Digitail, the email field might say "email is already in use". However, you can't find this client in Patients list.
Two things are possible here:
Patient is archived.
Solution: Just remove the Active flag when searching for the patient.Client exists, but has no pets.
Solution: add pet to existing client (see below).
Remember, when you add new patient, you usually first create a client.
If you stop short of creating a patient, you can end up with a client that has no pets.
If a client already exists, but doesn't have any pets, here's what you can do:
Add Pet to Existing Client:
In Patients page, click +Add Patient:
Click Add Pet to Existing Client:
Now you can search by client name here, and select the relevant client. Note: you can't search by e-mail address or phone number in this dropdown. Only first and last name will work:
You can add a new patient to this existing client:
Last but not least, sometimes it happens that you have a client with no pets, and with an unexpected name.
For example, if you or someone else in the past renamed a duplicate client as "Do not use" or some other generic name, and transferred the only patient away from that client profile.
This may lead to a "ghost" client profile that has no pets, occupies email address, and cannot be found in Digitail, since you can search in the list above only by client name.
In that case, if email is taken, but you can't find the client using the method above, please contact our Support team using Help widget.
We hope that this article would help you to find your clients. If you have any questions, please let us know!