When trying to enter a new client into Digitail, the email field might say "email is already in use". However, you can't find this client in Patients list.
Two things are possible here:
Patient is archived.
Solution: Just remove (x) the Active filter when searching for the patient.Client exists, but has no pets.
Solution: add pet to existing client (see below).
Remember, when you add new patient, you usually first create a client.
If you stop short of creating a patient, you can end up with a client that has no pets.
If a client already exists, but doesn't have any pets, here's what you can do:
Add Pet to Existing Client:
In Patients page, click +Add Patient:
Click Add Pet to Existing Client:
Now you can search by client name or email here, and select the relevant client:
You can add a new patient to this existing client:
If you can't find a client profile by following the steps above, and email is still taken: please contact our Support team using Help widget.
We hope that this article would help you to find your clients. If you have any questions, please let us know!