Feeling stuck or need assistance? Our support team is ready to help. Check out our resources, FAQs, and contact options below to find the support you need.
Quickest Way to Reach Us
For the fastest assistance, click the chat icon in the lower right corner of the Digitail platform to start a conversation with our support team.
Have a General Question?
We recommend exploring our Help Center first if you have a general question. Simply type in some keywords to browse through suggested articles.
If you still need help, you can:
Continue an existing conversation if you’ve reached out before.
Start a new conversation through the chat icon.
Need Help with an Issue or Bug?
If you’re experiencing an issue or have encountered a bug, please create a ‘Bug or Issue’ ticket. This helps us track and address your problem efficiently.
When submitting a ticket, try to include as many details as possible—screenshots or videos are especially helpful. We recommend using Vidyard or Loom to record videos demonstrating the issue.
Review Your Open Tickets
You can review all your open tickets and check their status by going to the 'Tickets' tab in the Digitail platform.
Share an Idea or Feedback
If you have an idea that could improve our platform, please share it as a ‘Feature Request’. We’ll ask for some details to ensure our Product team has all the information needed to evaluate your proposal.
Release Notes & Public Roadmap
We also encourage you to check our latest Releases and our Public Roadmap, where you can vote for your favorite ideas and leave comments. This helps us prioritize the most important features and updates for your workflow.
