Feeling stuck or need assistance? Our support team is ready to help. Check out our resources, FAQs, and contact options below to find the support you need.

For the fastest assistance, click the chat icon in the lower right corner of the Digitail platform to start a conversation with our support team.

We recommend exploring our Help Center first if you have a general question. Simply type in some keywords to browse through suggested articles.

If you still need help, you can:

Start a new conversation through the chat icon at the bottom right of the platform.

If you experience an issue or notice that a feature is not working as expected, please let us know by submitting a ticket under “Report a Bug/Error Message.”

Providing these details helps our team track, investigate, and resolve the problem efficiently so we can restore functionality as quickly as possible.

When submitting a ticket, try to include as many details as possible—screenshots or videos are especially helpful. We recommend using Vidyard or Loom to record videos demonstrating the issue.

You can review all your open tickets and check their status by going to the 'Tickets' tab in the Digitail platform.

If you have an idea that could improve our platform, please share it as a ‘Feature Request’. We’ll ask for some details to ensure our Product team has all the information needed to evaluate your proposal.

We also encourage you to check our latest Releases and our Public Roadmap, where you can vote for your favorite ideas and leave comments. This helps us prioritize the most important features and updates for your workflow.