Tails can now generate chat replies for you, summarize the entire chat conversation or analyze images and files shared between you and the pet parent.

You only need to review the results (you can make any adjustments you need).

Chat Automation is part of the Tails AI Assistant add-on, which is available to clinics already live on Digitail. To learn how it works, ask about pricing, or request a trial, contact support in chat or email tails@digitail.io.

Note: there is no self-serve free trial, and trials are not available before your clinic is live on Digitail.

To open a chat in the PIMS, you can either click on the "Chat" menu from your home screen or go directly to a customer's profile and open a specific chat conversation.

If you have the Tails AI Assistant add-on, you'll see the following options available in any conversation:

Forget about scrolling through an entire conversation. Just click on "Summarize Conversation" on the right side and let Tails give you an overview of what was discussed previously.

Click on "Generate Reply Message" instead of thinking what you should reply to your customer. Tails will look at the last discussed topic and will generate a response for you.

Don't worry, the message will not be sent unless you click on the send button.

You can generate multiple times a response if you need to.

Whenever a pet parent sends a document or image, or when you send one, you can analyze it using Tails' vision capabilities.