Did you know that inefficient workflows are where most practices have the greatest opportunity for improvement? Digitail offers many solutions to boost your day and solve the main issues you may be experiencing in your brick-and-mortar practice.

These will all be covered in greater detail during your onboarding, but here is a high-level overview of our top tips to make your storefront stand out!

Patients & visits flow


Admin & management

Stock managementLegal & accounting

📅 Appointments

Did you know that more than 42% of bookings occur after hours? Enable a 24/7 online booking system that will help your clients' requests land directly on your calendar from multiple channels at the same time - but also gives you control to accept or decline them. You can receive appointment requests even when you are not at the office or your line is busy.

📌 Receive appointment requests from multiple online platforms (website, Facebook & Google Maps), while having complete control and flexibility over your calendar.

📌 Know everything you need to know about your bookings, clients, and patients so you can easily review appointment requests and decide whether to confirm, reschedule or cancel them.

📌 We know that in a busy practice things can change last minute so you can easily block off time in your calendar.

Studies show most millennials would rather book appointments online than over the phone and more people are also increasingly finding businesses via social media, as opposed to 'traditional' web searches. Digitail helps you be where your clients are!

📄 Pre-visit

Do you find you have to cancel surgeries because patients aren't prepared? Are your clients having trouble locating your practice or struggling with finding parking near your building? Ensuring your clients have all the necessary pre-visit information helps you save time and run your practice smoothly.

📌 Keep your clients informed by keeping your profile up to date with your contact details, services you offer, and availabilities.

📌 Share pre-visit instructions through the integrated 2-way chat.

📌 Remind clients about upcoming visits with automated reminders, sent at the right time and on the right channels (email, SMS or push notifications).

📌 Obtain a payment deposit via an online payment link that you can send to your clients in advance.

Canceled surgeries = lost money! At short notice, you likely won't be able to fill that slot, and the inconvenience to the client can be damaging to the relationship.

😻 Visit

Did you know that vets spend on average 16 minutes filling out medical records? Create a record in under 5 minutes using SOAP templates, predefined fields, shortcuts, and voice-to-text functionalities. Forget about staying after hours to fill out records - everything is designed so you can complete records in real-time, from any device.

📌 Save time and keep your records consistent and professional with predefined protocols, diagnoses, lab references, pre-written recommendations, and signatures.

📌 Customize your records with predefined fields and values using SOAP templates that will populate your medical records based on each case.

📌 Type with no typing with dictation (voice-to-text) integrations.

📌 Order lab tests directly from the patient's record - we offer all major lab integrations.

If you feel that time just gets away from you while examining patients and you need to rush into the next room or you find it difficult to complete medical records at the same time, we can definitely help you gain control over your time!

💲 Billing

Have you ever wondered how to extend the client experience through the reception desk? Minimize the time your clients need to wait to check out while making sure no charge is missed!

📌 Set up client discounts that will automatically be applied on invoices or quickly add a new item or general discounts on the go.

📌 Record new payments instantly or keep track of split payments.

📌 With an all-in-one system, your invoices are generated automatically every time.

📌 Receive payments online via integrated payment solutions.

You can deliver the best clinical experience possible, but a client who has to wait to check out is often left with a bad feeling. This can define whether or not they will be a returning client. We want to help you build loyal clients who will recommend you to others!

📁 Post-visit

How do you keep clients walking through your doors? Staying connected for ongoing advice and education is one way for your clients to continue that positive experience.

📌 Don't let clients leave without the next appointment with direct scheduling from the record.

📌 Preview and share directly with your clients the records' summaries.

P.S. You can also opt in to automatically share the summary in the Pet Portal app.

📌 Easily share case details with other vets from Digitail.

📌 Certificates are generated automatically and shared with the client via the app.

📌 Never forget about client follow-ups with personal reminders that you can add directly to your calendar.

📌 Follow-up with clients using the 2-way chat or video consultations.

Pet parents are more and more demanding, high-paced, super connected, and expect ultra-convenience in everything they do. We understand this and we are here to help you keep up.

💊 Stock management

How much time are you currently spending on manual stock management? Automated inventory management will not only save you time but also decreases the chances of human error!

📌 Keep your stock accurate with real-time updates when you sell products or add new ones.

📌 Create shopping lists in advance and place your orders with a few clicks.

📌 Shop all suppliers at once with Vetcove directly integrated into your inventory.

📌 Get alerts when your stock is running low or products are about to expire.

Do you know much financial waste occurs every year through inefficient stock management? An all-in-one system helps you stay on top of your operations!

📈 Legal & accounting

Are you staying after hours to manage the finances? Minimize the time you spend on admin tasks while keeping everything in order!

📌 Record usage of special drugs automatically with electronic DEA logs.

📌 Keep your accounting in order with Quickbooks integration.

📌 Add new users in Digitail for your accounting team so they access all the reports they need in real-time!

Streamline business processes with Digitail so you can focus on patient and client care!

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